Mobile-Friendly Website: Reaching Customers on the Go

April 06, 20253 min read

Picture this: someone hears about your business, pulls out their phone, and types in your website - only to be met with a clunky, hard-to-navigate page. What do they do?

Chances are, they hit “back”… and you’ve lost a potential customer.

In this post, we’ll explore why mobile-friendliness is non-negotiable for small businesses in 2024, what makes a website mobile-ready, and what you can do today to make sure your website delivers a great experience on every device.


Why Mobile Matters Now More Than Ever

In the UK, over 60% of all website traffic comes from mobile devices - and that number is still rising.

Whether someone’s browsing from the sofa, on their commute, or standing in a shop queue, your website needs to look and work great on a mobile screen.

A mobile-friendly website:

  • Loads quickly on phones and tablets

  • Fits neatly on smaller screens (no zooming or sideways scrolling)

  • Has large, easy-to-tap buttons and menus

  • Makes it easy to find key info like phone number, location, or shop


What Happens if Your Site Isn’t Mobile Friendly?

Put simply: people leave.

  • You’ll lose traffic, especially from ads or social media clicks

  • Your Google rankings will suffer, since mobile-friendliness is a ranking factor

  • Visitors will find it harder to take action - like buying, booking, or contacting you

And here’s the kicker: most people won’t come back to a site that didn’t work well on their phone.


How to Check If Your Website Is Mobile Friendly

It takes less than a minute to find out.

Use SEM Rush's Mobile-Friendly Test Tool:

Run Your FREE Website Audit Now

Just paste in your website link, and you’ll get a quick answer plus suggestions if there are any issues.


What Makes a Website Truly Mobile Friendly?

It’s not just about shrinking everything down - a good mobile site is designed with mobile in mind.

Key features to aim for:

  • Responsive design - your site layout adjusts automatically to different screen sizes

  • Fast loading times - especially on slower mobile connections

  • Touch-friendly buttons and forms - no tiny links or hard-to-fill fields

  • Simplified navigation - a clean menu and clear calls to action

Even things like font size and colour contrast make a big difference when viewed on a phone.


Final Takeaway

More than half of your potential customers will likely see your website for the first time on their phone. A mobile-friendly website isn’t just a nice-to-have - it’s a basic requirement for doing business nowadays.

If your site isn’t working well on mobile, you’re leaving money on the table.

The good news? Fixing it is easier than ever - and worth every second of effort.


How Samai Helps

With Samai, you don’t need to worry about mobile optimisation - it’s built in from day one.

  • Every website is fully mobile-responsive

  • Images and layouts adjust automatically to all screen sizes

  • Buttons, menus, and forms are designed with touch in mind

  • Pages load fast, even on mobile data

Whether you’re building your first site or refreshing an old one, Samai helps you reach your customers wherever they are - on the go, on their phone, and ready to take action.

Welcome to Samai - a Sales and Marketing system for small businesses. We help small and local businesses attract, convert and retain more customers by partnering with you to build a Sales and Marketing System using our unique formula of Digital Marketing, Automations and Artificial Intelligence.

Welcome to Samai - a Sales and Marketing system for small businesses. We help small and local businesses attract, convert and retain more customers by partnering with you to build a Sales and Marketing System using our unique formula of Digital Marketing, Automations and Artificial Intelligence.

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