Frequently Asked Questions

Here are our most common questions...

Do I need to move my website to Samai?

No, whilst we have a very user friendly website builder capable of building any type of website you require, it is not essential that your website is run on Samai. Our Forms and Surveys can be embedded on any website to capture leads quickly and fully integrated in one click.

Can I transfer my sales funnels to Samai?

Absolutely, YES! You can import and build an unlimited number of funnels to capture leads and generate sales. Our drag-and-drop visual funnel builder is very easy to build pages from scratch, and we have hundreds of pre-build templates to help you on your way too.

Do I have to pay extra for hosting?

NO! You can host an unlimited number of websites and sales funnels in your account and the hosting is all covered under your monthly subscription.

Will I need to pay for a SSL certificate?

No! We provide SSL (https) certificates for all websites and sales funnels in your account and the fees are included in your monthly subscription.

Will I need to upload my contact database?

Yes! To unlock the full potential of Samai we recommend that you upload your prospect and customer database. To this end, we've made a simple 3 step system or you to do this. If you do not have a database at the moment don't worry, you can use Samai's features to build your sales pipeline and database from scratch.

Do I have to pay for updates?

Absolutely no... never! We are constantly updating our platform and it's all included in your subscription. Samai is a the cloud based platform, so when we make an update or add new features, they automatically show up in your account.

If I have an enquiry, is there a human point of contact for assistance?

Most definitely yes! Whilst we love to leverage the power of A.I we also appreciate the need for a human touch. Our team is here to assist you round the clock, 7 days a week! We provide continuous live chat and Zoom support, accessible 24/7. To get help, just click on the support icon [ 💬 ] in the top right hand corner of your Samai account.

Is the security of my account and contacts guaranteed?

Yes, it most definitely is. Security is our utmost concern, and we've constructed Samai with a strong foundation to ensure the safety and security of your data at all times. We are fully GDPR and HIPPA compliant so you can rest assured that your data, and that of your clients, is safe.

If I choose to cancel my Samai account, will my data be deleted?

Upon cancellation, you have a 7-day window to reactivate your account without losing any data. However, after this 7-day period, for security purposes, all data associated with your account will be permanently deleted from our system. It's crucial that you take responsibility for transferring or removing all media assets, customer lists, configured features (templates, workflows, etc.), funnels, websites, and phone numbers from the service before the cancellation date. Once the data is deleted after the 7-day window following cancellation, it cannot be retrieved. We highly recommend saving your important data or using the account parking option to retain access to your data.

Is there a need for installation?

Absolutely not! Samai runs as a cloud based service which means that you can log in at anytime, on any device, as long as you have an internet connection.

Is your system equipped to handle the load?

Indeed we are! Samai runs from Google Cloud Servers and the world's most extensive public cloud cluster. This setup provides us with virtually limitless scalability in real-time. So, whether you're welcoming 100 visitors or 100,000+ per day, it won't impact on the speed of operation, or our reliability.

Who has control over my data, content, and subscriber information?

Control is all yours! You retain 100% ownership of all content, including your users. Samai does not have any authority to utilise your content or reach out to your users for any purpose. Samai simply serves as a tool for you to manage and grow your business.

If I wish to cancel my subscription, what's the cancellation process?

Whilst we doubt this will be the case we do share the view that managing subscriptions should be quick, easy and simple. Just send an email to [email protected] and we'll cancel your account, making sure you won't be charged again. No questions, just a hassle-free process.

How much does Samai cost?

You can join as a Samai member on a monthly or annual subscription. To learn more about pricing please click here.

I'm already using various tools for different tasks. Why do I need an all-in-one system like Samai?

Samai consolidates all essential tools into one platform, saving you time and money. It streamlines your workflow and eliminates the hassle of managing multiple subscriptions. Plus, our integrated A.I. Co-Pilot provides a cohesive and efficient solution that works for you 24/7 without needing a salary, taking sick days, or needing holidays!

I'm concerned about the learning curve. Will it be difficult to implement and use?

Not at all! Samai is designed with user-friendliness in mind. Our intuitive interface and comprehensive support resources make the onboarding process smooth. Plus, we offer training sessions to ensure you're comfortable using every feature.

How can I be sure it will work for my specific business?

Samai is versatile and customisable to suit various business models. If your business needs a predictable way of attracting leads and converting them into sale then Samai will make you more money and save you time. Additionally, our free trial allows you to experience the system firsthand and witness its impact on your specific needs.

I'm on a tight budget. How can I justify the additional expense?

Consider Samai an investment rather than an expense. By consolidating tools and automating tasks, it not only saves you money in subscription costs but also enhances efficiency, potentially leading to increased revenue. Samai is designed to positively impact your bottom line.

What if I decide it's not suitable for my business after purchasing?

We understand that each business is unique. That's why we offer a 14-day money-back guarantee. This allows you to explore all features and functionalities and receive your onboarding call. If you find that Samai doesn't meet your expectations, you can cancel within the 14-day period, no questions asked, and we'll issue you a full refund.

Take a peek inside...

Book a demo call with one of our specialist team. We'll discuss your goals and establish if a Samai is a good fit for you.

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