No. Although Samai includes a user-friendly website builder capable of creating almost any type of business website, you do not need to move your existing site.

Samai forms, surveys, calendars, chat widgets and other lead-generation tools can be added to many existing websites, allowing enquiries and customer information to flow directly into your Samai account.

Your membership gives you access to the Samai website builder, more than 1,000 templates, AI-assisted building tools, onboarding and technical support. It does not include a done-for-you website build unless this has been separately agreed with us.

You can build the website yourself with support from Samai, or speak to us about our Accelerator and implementation services if you would prefer us to undertake some or all of the work for you.

In many cases, yes, although the precise process depends on how your existing website or funnels were created.

You can recreate websites and funnels using our drag-and-drop builders, templates and AI tools. Compatible funnels may also be imported directly. Websites built using another provider’s proprietary technology will normally need to be recreated within Samai rather than transferred unchanged.

We can help you understand the most appropriate route before you begin.

No. Hosting for websites and sales funnels built within Samai is included in your membership.

Optional services, such as hosting an existing WordPress website, may carry an additional charge. Any optional cost will always be made clear before you activate the service.

No. SSL security certificates (https) are provided for websites and sales funnels hosted within your Samai account and are included in your membership.

Yes. Samai includes an ecommerce store and integrated shopping cart, allowing you to create products and categories, receive orders and accept online payments.

Samai does not add a transaction fee to your sales. Your selected payment processor, such as Stripe, PayPal or Square, will apply its own payment-processing charges.

No. You can create unlimited products and product categories within your ecommerce store.

Yes. Websites created in Samai are responsive and include desktop, tablet and mobile views.

Much of the mobile layout is created automatically as you build your site. Before publishing, we recommend checking each view and making any small layout adjustments required to provide the best experience on every device.

Yes. Samai includes tools to help you configure the search information for your website pages, blog posts, products and collections.

This includes page titles, descriptions and other search settings, together with schema markup that can help search engines and AI-powered search services understand your content.

SEO tools help you optimise your website, but no platform can guarantee a particular position or recommendation within search results.

If you already have a prospect or customer database, we recommend importing it so that you can use Samai’s CRM, communication, marketing and automation features effectively.

Contacts can normally be imported using a CSV file. If you do not currently have a database, you can use Samai’s forms, funnels, calendars and other tools to begin building one.

You remain responsible for ensuring that any information you import has been collected and is used in accordance with applicable data-protection and marketing laws.

You retain ownership of your domain names and the original content and information you add to Samai, including your written copy, uploaded images, product information and customer data.

Your Samai membership gives you a licence to use our software, templates and platform features while your subscription remains active. It does not transfer ownership of the Samai platform, its software or our intellectual property to you.

Samai will only access or process your information where necessary to provide and support the service, maintain security, follow your instructions or meet our legal obligations.

You control who is authorised to use your Samai account and the permissions assigned to each user.

Access by authorised Samai technical or support personnel is restricted according to role and only takes place where operationally necessary. This may include providing support you have requested, investigating a fault, maintaining the security and operation of the service, or meeting a legal obligation.

We recommend that every user has their own login, uses a strong password and enables two-factor authentication.

Our infrastructure backups are designed primarily to protect the availability of the Samai service and support recovery following a wider technical incident. They do not operate as an individual version-history or customer archive service.

If information is affected by a platform incident, we will investigate and restore its availability wherever reasonably possible. However, we cannot guarantee that an individual record, page, product, file or other item can be recovered after it has been deleted or altered by an authorised account user.

You should therefore retain separate copies of any business-critical information you could not afford to lose.

Samai operates using managed AWS and Google Cloud infrastructure. Personal data is backed up with five-minute granularity to support service restoration following a physical or technical incident.

Personal data is encrypted using AES-256 CBC encryption while stored and TLS 1.2 or later while being transmitted. We also use access controls, authentication, monitoring, audit logging, vulnerability assessment and security-management processes to protect the platform.

No online service can guarantee that a security incident or data loss will never occur. We therefore combine appropriate technical and organisational safeguards with sensible customer responsibilities, including secure password management and retaining separate copies of irreplaceable business information.

No. Samai is cloud-based, so platform updates and general feature improvements are made available automatically without installation or separate update fees.

Some entirely new premium services, third-party integrations or optional add-ons may carry an additional charge. Any such cost will be clearly explained before you choose to activate the service.

Your membership includes access to the features and allowances shown for your selected plan, together with website and funnel hosting, normal platform storage, infrastructure backups and the stated level of support.

Some services create an external usage cost and are paid for using Service Credits. These can include email sending, email verification, SMS, WhatsApp messages, telephone calls, telephone-number rental, premium workflow actions and certain AI services.

Each membership tier includes the Service Credit allowance shown on our Pricing page. If your usage exceeds that allowance, you can add further credit to your account.

Optional add-ons and services are charged separately, and payment providers such as Stripe, PayPal and Square apply their own card-processing fees. Samai does not add its own transaction fee.

You can view our current usage charges and optional add-ons on our Service Credits and Fees page.

Every Samai membership includes access to support from real people, although the support channel and response arrangements depend on your membership tier.

Essential members receive email-ticket support, normally answered within 24 hours. Professional+ and Ultimate+ members also receive access to our 24/7 live-chat technical support team.

Live one-to-one onboarding and implementation support allowances are shown on our Pricing page.

Additional strategy, implementation and done-for-you support can also be purchased through the Samai Accelerator.

No. Samai is a cloud-based service, so you can log in through a supported web browser without installing the platform on your computer.

You can access your account from compatible computers, tablets and mobile devices wherever you have a suitable internet connection. Our mobile app is also included with your membership.

Yes. Samai uses managed cloud infrastructure designed to scale as activity increases.

As with every online service, availability can occasionally be affected by maintenance, third-party services or unexpected technical issues. We use monitoring and managed infrastructure to maintain a reliable service and respond to issues as quickly as reasonably possible.

Samai offers monthly and annual membership options for businesses at different stages of growth.

Your membership price, contact allowance, number of users, Service Credits and support level depend on the plan you select. Please visit our Pricing page for the latest membership options and a complete feature comparison.

Our Price Lock Guarantee means the core membership rate at which you join will remain fixed for the continuous lifetime of that membership.

If you cancel, allow your membership to lapse or miss a payment and later rejoin, the membership will be offered at the price available at that time. Usage-based charges, third-party fees, taxes and optional add-ons are not covered by the Price Lock Guarantee and may change independently.

Samai brings your CRM, customer conversations, marketing, websites, funnels, calendars, automation, ecommerce, social media and other business-growth tools together in one system.

This can reduce duplicated work, disconnected information and the cost of maintaining multiple subscriptions. More importantly, it allows information and activity from different parts of your business to work together, giving you a clearer view of your prospects, customers and performance.

You do not need to activate every feature immediately. Samai can be introduced gradually around the priorities of your business.

Samai brings a wide range of tools together, so there will naturally be things to learn. However, you do not have to implement everything at once or work it all out alone.

The platform includes templates, AI assistance, help resources and human support. Membership tiers also include live onboarding and, where applicable, monthly implementation support.

We normally recommend starting with the part of the platform that will make the greatest immediate difference to your business and expanding from there.

Samai is designed for small and growing businesses that want to attract more leads, convert more opportunities, improve customer follow-up and reduce the number of disconnected systems they use.

The best starting point is to book a demonstration. We will discuss your goals, existing systems and priorities, then show you the most relevant parts of Samai. If we do not believe the platform is a suitable fit, we will tell you.

No software platform can guarantee a particular commercial result. Your results will depend on factors including your offer, strategy, implementation, market and continued use of the system.

The value of Samai comes from what it can replace, the time it can save and the opportunities it can help you manage more effectively.

Rather than viewing Samai as one more piece of software, compare its cost with the combined price of the tools it could replace, the administrative time spent moving between systems and the potential value of leads that currently receive inconsistent follow-up.

The right membership should produce a practical operational or commercial benefit for your business. Our demonstration will help you assess that before joining.

New members are protected by our 14-Day Money Back Guarantee, subject to our Terms and Conditions of Supply.

You may cancel within 14 days of the service beginning and receive a refund, provided you have not started to receive Customised Support. Customised Support includes onboarding, migration, personalised implementation, coaching, strategy sessions, technical setup, training or other work undertaken specifically for your business.

If you would like time to explore the platform before using your personalised support, we recommend delaying your onboarding call until you are comfortable that you wish to continue.

You can give notice to cancel at any time by completing the Cancellation Notice contained within our Terms and Conditions of Supply and sending it to us in writing.

We must receive the completed notice at least 24 hours before your next renewal date to prevent the next monthly or annual payment. If a renewal payment has already been processed, your cancellation will take effect at the end of the renewed subscription period and that payment will not be refundable.

Cancelling or removing your payment method does not constitute notice of cancellation. Your account will remain available until the end of your current paid membership term.

You will retain access to your Samai account until the end of your current paid membership term. Before that date, you are responsible for exporting or downloading everything you wish to keep.

After your subscription expires, we may permanently close your account and delete its contents. This can include contacts, conversations, websites, funnels, products, files, workflows, campaigns and other account information. Once deletion has taken place, it is permanent and irreversible.

Information may remain temporarily within securely isolated infrastructure backups until those backups complete their normal operational lifecycle. These backups exist for security and disaster-recovery purposes and cannot be used to reactivate or reconstruct a deleted customer account.

If you need to preserve your account and its configuration without retaining a full active membership, please ask us whether the Samai Pause Plan is appropriate before your subscription expires.

Before your account expires, you can export core contact and customer information in CSV format. Products, orders, files, images and other information can be downloaded or exported in the formats supported by the relevant area of Samai.

Your domain remains yours and can be transferred to another provider.

As with most hosted website-building platforms, a complete website and its functionality cannot necessarily be exported as a fully operational standalone site and imported unchanged into another provider. Your original content and uploaded assets remain yours, but your new provider may need to rebuild the website within its own system.

We recommend reviewing and exporting everything you wish to retain before your final membership date.